• Where is the telematics system installed?

    The position of the telematics unit depends on the peculiarities of the vehicle brand. It is mainly installed under the vehicle dashboard. Sometimes the unit is installed based on the customers requirements. Because of our long-term experience we know how to make the telematics unit invisible in your vehicle. All vehicle parts remain in the original condition after installation.

  • Do you have all necessary licenses?

    Yes, we have all licenses. You can look through all necessary documents in the “License” section on the home page of our website. Our activity is licensed. Be careful while ordering the services from other organizations of our field.

  • How do customers pay a subscription fee?

    Customers can pay a subscription fee using the personal account on our website

  • How is equipment installation performed?

    The equipment installation is performed by the staff who visits the customer on his own. While installation the special vehicle components for connection of additional devices are used. The position of trackers under the dashboard is supposed to be chosen depending on the vehicle brand and producer. Gaskets are used while fuel level sensor installation. It allows to keep the fuel tank’s leakproofness and prevents a fuel system from failure.

  • How to use a personal account on your website?

    If you have any problems while using your personal account, please, call: 8-800-250-55-27 (a free phone call around Russia). Our managers will help you to solve any problems and send you the detailed instructions on how to use your personal account.

  • What mobile operator services do you use?

    We cooperate with MTC mobile operator. If you face any problems connected with MTC signal reception, we can consider the opportunity to work with Megaphone or any other mobile operators that you are satisfied with.

  • What operation error do the devices have?

    The equipment operation error is not more than 5 meters.

  • How much does the “vehicle monitoring” installation for the light vehicle cost?

    The cost of “vehicle monitoring” package for light vehicles is 5 500 rubles.
    * Additional functions installation, for instance, remote engine blocking, is also possible.
    * The discount is possible depending on the number of the vehicles.

  • In which cities is equipment installation performed?

    Free installation is performed in the following cities: Moscow and Moscow region (+100 km from Moscow), Voronezh, Saint Petersburg and Leningrad Oblast, Krasnodar, Novosibirsk, Nizhny Novgorod, Yekaterinburg and the Altai Republic.
    *Installation is performed around Russia at an additional cost (can be agreed individually).

  • Can we be serviced for free (without a subscription fee)?

    No, all equipment that you purchase is serviced with a subscription fee. Nowadays we have a special offer: buy a GPS tracker and use it without a subscription fee for 3 years.

  • Why do customers have to pay a subscription fee?

    1. For data transmitting.
    In order to provide appropriate and high-quality monitoring system operation stable data transmitting via the internet is required. Data transmitting tariffs depend on the mobile operator.

    2. Free visit of our staff in order to repair the equipment if the breakdown is not caused by the customers.
    Our mission is to provide trouble-free device operation. But failure may occur according to the different reasons, for instance, the main module of the system breaks down or you get a blown fuse. Our staff arrive and repair it. Staff visit is free if you pay a subscription fee in time.

    3. Personal manager.
    You are accompanied by your personal manager when the equipment is serviced. A customer manager helps you to make the system using process more convenient and solves any questions connected with the system operation. Device operation control is a key mission of the customer manager.

    4. Technical support
    Technical support staff are at the emergency mode 24/7. They are responsible for trouble-free server operation (namely data receiving, data storage and data transmitting). Therefore, they provide a high-quality operation of our system.

  • Does the system installation influence the vehicle warranty?

    No, it does not. While installation the special vehicle components for connection of additional devices are used. The position of trackers under the dashboard are supposed to be chosen depending on the vehicle brand and producer. Gaskets are used while fuel level sensor installation. It allows to keep the fuel tank’s leakproofness and prevents a fuel system from failure. All these facts eliminate the possibility of a warranty case during the monitoring system installation.

  • How to pay for the services?

    Legal person should pay using a checking account. Physical person may pay both by cash and by card (Also our staff can visit you with a payment terminal so as to pay by card).

  • Do you have the warranty for the devices?

    Yes, we have. A three years warranty is provided for all types of equipment, and a one year warranty is for the fuel level sensor.

  • Where can we find the mobile application?

    At the moment the application is still in development.

  • What is the current consumption of your devices?

    Average current consumption is from 250 to 450 ma per hour.
    It is 10 times less compared with the car stereo.

  • What should customers do if a GSM signal is poor?

    If a GSM signal is poor, the tracker memorizes the last 3 days data. And as soon as the signal is recovered, the data will be transmitted to the server and updates.

  • Does the device operate abroad?

    Yes, it does. You need to use an additional package “Roaming” that costs 300 rub. monthly.

  • How much does the “Vehicle monitoring” system for the heavy vehicles cost?

    The cost of the “Vehicle monitoring” system for the heavy vehicles is 7000 rub. ** Additional functions installation, for instance, remote engine blocking, is also possible. * The discount is possible depending on the number of the vehicles.

  • What services do you have?

    Our company provides the services of devices production and installation:

    • For vehicle monitoring.
    • For fuel accounting.
    • For remote engine shutoff.
    • For remote control.

    In addition, we produce and install GPS-trackers. And also we develop the telematics units according to the individual requests.

  • How much is a subscription fee?

    A subscription fee for Russian cities (beside Moscow and Moscow region) is 300 rub. monthly, for Moscow and Moscow region is 500 rub. monthly.

    The discount is possible depending on the number of the vehicles.